Policy

At Restful pad, your satisfaction and comfort are our top priorities. Every product is carefully crafted and packed with care to ensure a smooth and reliable delivery experience.

1. Processing Time

All orders are processed within 7 business days after your order is placed.
Custom or made-to-order products may take longer to process. Any extended processing times will be clearly noted on the product page.

2. Shipping Information

We currently offer international shipping to most countries worldwide.

Flat Shipping Fee: $9.99 USD on all orders
Free Shipping: Automatically applied on orders over $300 USD
Estimated Delivery Time: 7–14 business days after processing
Please note: Customs duties or import taxes (if any) are the responsibility of the customer.

3. Delays & Exceptions

Unexpected shipping delays may occur due to customs inspections, weather conditions, or courier-related issues. We appreciate your understanding and are here to support you if any issues arise.

4. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact our support team within 7 days of delivery. We will coordinate with the shipping provider to resolve the issue promptly.